Privacy Policy

This privacy policy (“policy”) will help you understand how Pro Bono Financial Advice Network (“us”, “we”, “our”) uses and protects the data you provide to us when you visit and use (“website”, “service”).

We reserve the right to change this policy at any given time, in which case we’ll post the changes to this Privacy Policy on this website. If you want to make sure you are up to date with the latest changes, we advise you to frequently visit this page.

PFAN adheres to the Australian Privacy Principles contained in the Privacy Act 1988 (Cth). This policy sets out how we collect and treat your personal information. “Personal information” is information we hold which is identifiable as being about you.

Our website ( provides information for people seeking pro bono financial advice and for people wishing to join PFAN as a pro bono financial advice provider.  

What Information we collect

PFAN collects personal information that you provide to us for a nominated purpose. We collect your information in a few different ways: through forms you complete, electronically, such as through our website, other correspondence such as email. This information may include your name, address, email, contact number and, if you’re applying for pro bono financial advice, certain financial details so we can assess your eligibility to receive pro bono financial advice. Additionally we may also collect any other information you provide while interacting with us.

How the information is used.

We only use your personal and sensitive information for purposes which are directly related to the reason you provided us with your information in the first place, and how you would reasonably expect us to use your information. Where you submit personal information via an application form for the purposes of applying for pro bono financial advice or to join the PFAN network, this information may be disclosed to third parties with whom PFAN has a formal agreement with to assist PFAN with the administration of its services. These third parties are prohibited from using your personal and sensitive information except to provide you with PFAN services, and they are required to maintain the confidentiality of your information.

We will not disclose your personal information for any other purpose unless you have given consent or one of the exceptions under the Privacy Act applies, such as PFAN requiring to disclose your personal information if authorised by Australian law.

What Website Data We Collect

No information that personally identifies you is collected when you simply browse the website. To inform improvements on the website, non-identifying information may be collected such as your IP address, the pages accessed or downloaded, any search terms used, the date and time of your visit, your browser system (e.g. Safari, Internet Explorer) and the site from which you entered or exited (if applicable) the website.

Safeguarding and Securing the Data

Pro Bono Financial Advice Network is committed to securing your data and keeping it confidential. Pro Bono Financial Advice Network has done all in its power to prevent data theft, unauthorised access, and disclosure by implementing the latest technologies and software, which help us safeguard all the information we collect online.

How to access and correct your information

We will take all reasonable steps to ensure that all personal information we collect, use or disclose is accurate, up to date, relevant and not misleading. You may request details of personal information that we hold about you in accordance with the provisions of the Privacy Act 1988 (Cth). If you would like a copy of the information, which we hold about you or you believe that any information we hold on you is inaccurate, out of date, incomplete or misleading, please email us at We will respond within a reasonable time, usually within 30 days. We will give you access to the information unless one of the exemptions under the Privacy Act applies.

Our Cookie Policy

We may from time to time use cookies on our website. These are very small files which a website uses to identify you when you come back to the website, and to store details about your use of the site. Please note that cookies are not malicious programs that access or damage your computer. Most web browsers automatically accept cookies but you can choose to reject cookies by changing your browser settings. However, this may prevent you from taking full advantage of our website. Our website may from time to time use cookies to analyse web traffic, pages you spent the most time on so that we can provide a better website visitor experience.

Complaints and enquiries

PFAN is committed to the protection of your privacy. If you would like further information about our Privacy Policy please submit a written enquiry or complaint to our Privacy Officer who will assess and respond within a reasonable time (usually 30 days).

Privacy Officer, Pro Bono Financial Advice Network at email:

Website contact details

If you have any questions about this website, please get in touch at